Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at supro@behrens.co.uk.  

Returns Label Policy

If your return is accepted, The cost of the returns label will be the responsibility of the customer. We offer two options for your convenience: you may either purchase the label yourself and send the item back to us, or we can provide a returns label on your behalf and invoice you for the cost. Please ensure the item is securely packaged and meets our return requirements to facilitate a smooth process.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at supro@behrens.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 25 business days for your bank or credit card company to process and post the refund too.

Shipping will be credited on items found to be faulty only.