Shipping Policy

Thank you for choosing Derbyshire Constabulary Rugby Team! We are committed to providing you with a seamless shopping experience, including a reliable and efficient shipping process. Please review our shipping policy below:

1. Delivery Partners: We primarily use two trusted delivery partners to ensure the safe and timely delivery of your orders:

   • DPD
   • Royal Mail

   These reputable carriers have a proven track record of delivering packages securely and on time.

2. Dispatch Time: We understand the importance of receiving your order promptly. Our goal is to dispatch all goods within 5 working days of order confirmation. Please note that this dispatch time excludes weekends and public holidays. If there are any unexpected delays, our customer service team will promptly notify you.

3. Shipping Notifications: Once your order has been dispatched, you will receive a confirmation email with tracking information. This will allow you to monitor the progress of your shipment and estimate the expected delivery date.

4. Delivery Times: The delivery times may vary based on your location and the selected carrier. Typically, deliveries within the UK are completed within 5 business days after dispatch. 

5. Shipping Costs: Shipping costs are calculated based on the weight of your order and the delivery location. You can view the shipping charges during the checkout process before completing your purchase. Occasionally, we may offer free shipping promotions, so be sure to check our website for any ongoing offers.

6. Order Tracking: To track your order, please use the provided tracking number on the carrier's website. If you encounter any issues with tracking or have questions about your delivery, our customer service team is here to assist you. Contact us at supro@behrens.co.uk.

7. Incomplete or Incorrect Addresses: It is crucial to provide accurate and complete shipping information during checkout. We are not responsible for any delays or non-delivery caused by incomplete or incorrect addresses. Please double-check your details before finalizing your purchase.

8. Lost or Damaged Items: In the rare event that your order is lost or arrives damaged, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure a satisfactory outcome for you.

Thank you for choosing Derbyshire Constabulary Rugby Team! If you have any further questions or concerns about our shipping policy, feel free to reach out to our customer service team at supro@behrens.co.uk. Happy shopping!